Answers in minutes

Stuck mid-game? Contact Spinamba Casino now

Reach our team by live chat, e-mail or phone, available 24 hours a day, 7 days a week, all year.

Get help now £10 minimum deposit

Paid today

270,413 £

3,278 Players online

Licensed and regulated under number 32746-7141-R-782858

Average withdrawal processed in 21 minutes, up to £29,000 per transaction

128-bit SSL encryption and independent audits by Gaming Laboratories International

Disputes happen. Here's your path through

Choose how you reach us

No bots and no dead ends: every route below puts you with a person.

Mid-spin problem? Chat

Best for anything urgent during play: a stuck spin, a bonus that will not load or a quick question. An adviser answers on chat in about three minutes at any hour.

Open chat

Send the details

Best for documents, statements and anything you would rather put in writing. Write to [email protected] and expect a reply within about eight hours, every day of the week.

Write to us

Ring and talk to a person

Best when you want a voice on the line: call +44 20 3766 2356 (GMT) and a person picks up in around two minutes, whatever the hour or the day of the week.

Call us

Spinamba Casino in the UK

Local support, not an overseas script

After this block you will know exactly who answers a UK player and who supervises them.

How to reach us

UK phone line+44 20 3766 2356

Time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who supervises

RegulatorUK Gambling Commission, 32746-7141-R-782858

Where to get help

Gambling supportGamCare, BeGambleAware, GAMSTOP

Spinamba Casino Points You Further

At moments when gambling stops being fun, independent organisations across the United Kingdom step in. GamCare, BeGambleAware and GAMSTOP sit outside Spinamba Casino entirely, and their help comes free, confidential and without any stake in your play.

GamCare. Trained advisers talk through gambling worries by phone, live chat and face-to-face sessions, seven days a week.

BeGambleAware. Awareness coaching and a self-assessment tool help you see where your spending and mood have drifted.

GAMSTOP. One registration blocks your access to every licensed United Kingdom gambling site, not just this one.

Skip the wrong queue

Money, documents or a complaint? Send it here

This block settles which inbox takes your question, so it reaches the team that handles it.

Your account

General support questions[email protected]

Document verification (KYC)[email protected]

Money and payouts

Deposits and withdrawals[email protected]

Other requests

Complaints[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Hours and replies

See how fast each channel answers

Late nights and early mornings get the same welcome at Spinamba Casino, whatever the clock says.

Live chat

Live chat hours24 hours a day, 7 days a week

Live chat first reply3 minutes typically

All hours shown inGMT

E-mail

E-mail address[email protected]

E-mail reply8 hours typically

Phone

Phone number+44 20 3766 2356

Phone waiting time2 minutes typically

Give a few details and skip the back and forth

Keep these few things nearby so the first reply can actually solve your question.

Your registered e-mail address
Your account username or player ID
A payment receipt or reference number
Clear photos of any requested document
A short note of what went wrong

Answers, not runaround

Spinamba Casino answers the five things players ask

Twenty-four hours a day, our team answers these five things in plain language.

trustWhat happens once my account is shut for good?+

Once you confirm the closure by live chat or e-mail, the account is shut and you lose access to it straight away. Any balance on it is returned to you, and you can ask for your data to be deleted separately.

trustWhere do I find your gambling licence details?+

We operate under a licence granted by the UK Gambling Commission, licence number 32746-7141-R-782858, and the details sit on every page footer. That licence covers the games, the payments and the support you reach here.

trustWhen I contact you, how long before you know who I am?+

Within seconds, really. We ask for your e-mail address and your full name, plus the answer to your security question if one is set. Nobody here will ever request your password, so never send it to us.

trustCan I withdraw before you finish checking my documents?+

Allow up to 21 hours from the moment documents arrive. Most checks finish sooner, and you can send the three items to [email protected] while your money waits. A short delay now avoids a blocked withdrawal later.

trustWhat happens when I write to you in German or Finnish?+

Four languages are covered: English, German, Finnish and Norwegian. Write in German or Finnish and a native speaker picks the message up rather than passing it on. Everything else arrives in English.

The people behind the brand

Who is behind your account?

Every detail here sits on our licence and is written the way Spinamba Casino has always done business.

The company

Legal nameSpinamba Casino Ltd

Company numberCompany No. 19340370 (United Kingdom)

Registered addressChurch Lane, Manchester

The licence

RegulatorUK Gambling Commission

Licence number32746-7141-R-782858

Written contact

Support e-mail[email protected]

Disputes happen. Here's your path through

Spinamba Casino takes every complaint up the chain

Fairness runs through how Spinamba Casino handles a complaint, from first letter to the last word.

A clear written record

Write to [email protected] with your account details, the dates involved and what you want put right. A written trail keeps everything clear.

Your reference in hand

You receive a reference number and an answer within a set time. Keep that reference safe, as every later step will ask for it.

A fair second opinion

If the reply still leaves you short, ask for the matter to go to a manager for a second review. They look again at the same facts.

Spinamba Casino’s last word, then the regulator

Should the casino's final answer still not satisfy you, take the matter to the UK Gambling Commission. They oversee how licensed casinos treat players.